Retail Store Security
Retail store security is quite common and has been in existence throughout the history of retail shopping. Stores have numerous items of value. So in turn this attracts paying customers. However, it also attracts individuals who don’t like to pay for items.
PMV Security Group offers retail security for all kinds of shopping centers. Likewise, it is one of our premier flagship security services. We have teams who specialize specifically in retail store security. In addition, our investigation team has conducts retail loss cases for any incidents. We are successful in recovering thousands of dollars a year in property working alongside law enforcement.
Already have a problem at your business now? If you are interested in PMV Security investigation services check out the different types of investigations we provide.
According to the Overseas Security Advisory Council (OSAC), the 2020 crime statistics for Vietnam rate violent crime and major thefts at a relatively low level however petty crime is still a significant problem.
The PMV Approach
PMV Security strives to ensure a highly visible and multi-layered presence at each location we serve clients.
First Factor
The first factor we look at is the candidates we select when hiring. If they don’t match our standards we move on as from our experience no matter the quality of training or managers, if they don’t fit the job the problems will show up in the future.
Second Factor
The next factor is our training standards. We implement a strict basic training for all the guards and from there their advanced specialized training. This is where our security personnel work on industry standard requirements. They will be trained in all aspects of that industry from security protocols, procedures, equipment operations and safety operations.
All security guards assigned to retail security pass the following training courses:
- Introduction to Retail Security
- Retail Shopping Customer Etiquette
- CCTV Monitoring Techniques
The last portion covers site specific training which provides the most up to date protocols and requirements by the client.
Third Factor
The term ‘Mystery Shopper’ refers to a type of quality auditor we deploy to retail shopping centers that our security guards assigned to. These ‘Mystery Shoppers’ will pretend to be a normal customer tasked with covertly monitoring security guards behavior.
They will rate the following performance:
- Proper attention to their duties (Are they in their assigned checkpoints, awareness of customers, watching entrance/exits for suspicious activity etc. )
- Communication to customers, retail store employees, other co-worker security guards (if any)
- Appearance of uniform and hygiene for instance
- Adherence to client security protocols & procedures meanwhile
The undercover quality auditors play a significant role in rating the performance of security personnel. In our experience, when we have a covert auditor observe the security personnel, they will be less likely to change their behavior as they don’t know the person is auditing them. This will show their true behavior in their natural environment. after that
Contact PMV Security now for a consultation for retail security services. so
Think you have what it takes to be a security guard? Security auditor? Check out our open positions or send us your CV.
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