Phat Minh Vuong Security Services Company is committed to bringing safety and order to you with the PMV security service brand (Prevention Management Verification). This article is about PMV Security Service standards. The article’s content will provide you with complete information about our service standards, from the recruitment stage to the entire service and delivery process and customer care. PMV Security Service standards

This article shares details about the regulations and standards in our security services and affirms our continuous efforts in improving service quality. It is a useful source of information for those looking for professional security services and an important source of information for those who want to learn about PMV security services.

Security Service standards

Security guards play a pivotal role in maintaining the quality of security services. PMV commits that every employee must comply with a strict set of standards, to ensure professionalism and reliability in all situations.

Our security guard standards include:

• Age: We ensure that PMV employees have the necessary experience and maturity. The age of PMV security guards for men is 20 to 55; for Women, it is 18 to 45.
• Appearance: Employees must be balanced in appearance, ensuring their BMI is within the range of BMI 18 to BMI 28. They are required to constantly appear decent irrespective of gender.
• Health: PMV security guards must be healthy to meet job requirements. According to the health classification standards in Decision 1266/QD-BYT in 2020, PMV’s health standards range from type A to maximum B1.
• Education: PMV security guards must have a secondary school diploma or higher to ensure understanding and have enough knowledge necessary to handle situations.

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  PMV Security Service standards

In addition to the standards of age, appearance, health, and education, PMV security guards must also meet PMV security service standards of awareness and attitude based on the inspection results of the PMV Recruitment Board.

Training and Certifications

According to PMV security service standards, all security guards must participate in compulsory training courses and obtain relevant certificates. Security guards must complete training courses and master the necessary skills and knowledge to perform the job effectively.

PMV security guards possess adequate certification of eligibility thereby proving ability to work in the security field. This ensures PMV Security meets all quality standards as prescribed by current law as well as ability and capacity to perform security duties, ensuring safety and reliability for clients.

PMV also creates conditions for employees to develop their careers, ensuring they can perform their tasks confidently and professionally. These are important factors that help PMV maintain and continuously improve the quality of its security services.

Communication skills of security guards

Communication skills play an important role in doing work effectively. Therefore, all PMV security guards must have good communication skills to interact with clients, colleagues, and other subjects during work.

When performing security duties at targets, PMV security guards apply the etiquette Rules in communication which are “Proactive”; “Smile”, “Hello”, “Thank you”:

Proactive: Actively and proactively approach and interact with people.

Smile: Create friendliness and comfort in communication.

Salute: Show respect, politeness, courtesy and friendliness.

Thank You: Express gratitude after receiving support or at the end of a communication.

Communication skills also include the ability to listen, understand and convey information clearly and consistently. Mastering these skills helps security guards create a professional working environment and increase trust from customers.

Knowledge about security

The necessary requirement for a security guard is knowledge of security. PMV security services ensure that its security guards have a solid grasp of security knowledge.

Security knowledge includes mastering security rules and procedures, safety procedures, detecting and responding to security threats, handling emergency situations, and ensuring the safety of everyone in the protected area.

The fact that security guards have security knowledge means they can make smart and effective decisions in difficult situations to ensure the safety and security of the working environment.

PMV Security Service Standards

Standards of equipment and support tools

Equipment and support tools play an important role in improving the quality of security services. At PMV, we fully equip security guards with the necessary equipment and support tools to serve their work.

Depending on the nature of the work and requirements of each customer, we equip appropriate types of equipment and support tools. All equipment and support tools are of guaranteed quality and are always in good condition.

When equipping and using equipment and support tools, we always comply with relevant legal regulations (Law on Management and Use of Weapons, Explosives and Support Tools 2017) to ensure safety and efficiency in security work.

Equipment standards

PMV ‘s equipment standards ensure that PMV security service guards have enough equipment to use in their work, with good quality, meeting the necessary requirements of the security job.

Typical equipment of PMV security includes:

• Walkie-talkie: This is an important communication device between security guards.
• Metal detector: Used to check and detect metals in security situations.
• Flashlight: Ensures light in low light conditions.
• Whistle: Used to warn or call attention.
• PPE protective equipment: Including helmets, gloves, safety glasses, safety shoes, etc.
• Personal surveillance camera: Supports monitoring and recording images in areas that need protection.
• Personal fire protection equipment: Ensure safety in case of fire.

Besides the equipment mentioned above, PMV security can also use many other equipment’s depending on client’s requirements, such as underbody mirrors, computers, iPads, and more.

It is important that this equipment is always in good working condition to be ready to support the protection work of PMV security guards.

Standards for support tools

PMV security guards are equipped with support tools to perform protection duties for clients. PMV Personnel is provided with support tools to limit and prevent law breakers from fighting back or fleeing. Support tools include many types, and our company’s current standard support tools are as follows:

Rubber bullet guns, tear gas, and explosive bullets: These are used to control the situation, protect the client, and protect the security guard.

• Stun gun: Used to control and prevent people from breaking the law.
• Electric batons, metal batons, and rubber batons: These tools help security guards prevent and control situations.
• Pepper spray: Used for self-defense and controlling violators, especially crowd control.
• Bulletproof armor, anti-stab armor: Protect security guards from danger.
• Electric gloves and knife-catching gloves: These are used to ensure the safety of security guards and control situations.

We ensure that by using these tools, PMV security guards strictly comply with legal regulations and ensure safety for everyone involved.

Customer Service Standards

Client service standards are an important part of any business’s operations. At PMV, we focus on providing service, consulting and support to clients. We are committed to meeting all client’s requirements and providing the best solutions for them.

CONSULTING ON SUITABLE PRODUCTS AND SERVICES

Consulting on suitable products and services, our professional staff will advise and recommend products and services suitable to client’s needs.

There are clients who want to use “public bodyguard services” but we advise using “secret bodyguard services”. Or if there are clients who want to use the “parking security service”, we advise them to use ” store security service “. After listening to the analysis, we found that clients all agreed and were satisfied with the appropriate products and services we advised.

We are committed to providing detailed information about the features and advantages of each service so that clients can clearly understand and make smart choices.

Support information about products and services

To meet client’s needs, we are always happy to provide detailed information about the products and services we offer. Clients can contact us for advice on product information, including service scope, job content, security/bodyguard standard characteristics, prices, and warranty policies. quality. We are committed to providing accurate and reliable information so clients can make confident decisions.

Answer client questions

We always listen to and answer all client questions with dedication and enthusiasm. Our team of client support specialists has in-depth knowledge of our products and services. We will answer all questions, help clients better understand products and services, legal responsibilities, warranty policies, or resolve service-related issues. Our goal is to bring absolute satisfaction and trust from clients.

We always hope that the answer content is complete and reflects our true spirit of client service. If you need more information or have any comments, PMV security services is always ready to listen and serve.

Meet client requirements

Meeting client requirements is the top goal of providing high-quality security services. We don’t only identify our client’s needs but also take every opportunity to understand their requirements better. This includes direct contact and thorough study of the target features to be protected, regional security situation, including related security issues. We are committed to designing appropriate protection plans and providing services that meet the right time, location, and route according to client requirements to bring maximum convenience and satisfaction to client.

Determine client needs

We accurately make identifying client needs a top priority. Thereby, we open opportunities for clients to exchange and share information about their desires and expectations. Using modern survey tools and techniques, we collect and analyze information to develop optimal protection plans that accurately and effectively meet client needs.

Ensure compliance with client requirements.

Based on PMV security service standards, the commitment to providing security services suitable to client’s specifications is our top priority. Our management and operating processes are always monitored and improved to ensure compliance and quality. We also focus on understanding the culture and characteristics of each client and quickly resolve all feedback and problems that arise to bring absolute satisfaction and trust.

Check and evaluate service results.

Our quality monitoring team continuously checks and evaluates service results. We apply strict quality control criteria and procedures and conduct periodic assessments from recruitment to training and staff mobilization. Using professional measurement and testing methods, we continuously improve our services based on client feedback to ensure long-term satisfaction and trust.

Resolve complaints

Resolving complaints swiftly yet effectively is vital to maintain clients trust and satisfaction. PMV security services is committed to receiving all complaints with professional sense of response, ensuring the rights and reputation of clients.

Receive and record complaints.

Receiving and recording complaints is professionally carried out carefully. We listen to all information from clients and record details to ensure we do not omit any important factor. Our staff training system is coined to handle situations with care and diligence while keeping complaint information confidential and using it to improve the complaint resolution process.

Handle and resolve complaints in the fastest time.

We prioritize resolving complaints quickly, disciplined, and objectively. When complaints are received, quick verification of information determines swift steps to resolving the issue. Internal processes are responsively designed to effectively handle complaints and continuously update clients on progress towards resolution.

Respond and suggest solutions to clients.

After resolving a complaint, we provide transparent and clear feedback on the outcome and solutions applied. We are ready to suggest necessary improvements and adjustments to prevent the recurrence of problems and improve service quality, meeting and exceeding client expectations.

Above are our PMV security service standards. With all our enthusiasm, we will make tireless efforts to meet all client’s needs, satisfy all clients, and serve clients with all our hearts.

Micah +84 975 989 965

PMV Security Services Company Limited