Hotel Security Management
As a variety of security challenges exist in hotels today, hospitality experts must implement effective hotel security management. Unpredictability in a dynamic environment such as hotels is at the heart of the challenges.
The hotel industry globally has been associated with crime related challenges since the days of small inns. This is attributed to the 24-hour operations and the intimate nature of the service itself. There must be a balance between the level of security and customer service.
Hotel Security Management (HSM) System
Shielding customer’s private information is paramount for hotel groups. Leaks can be detrimental to a hotel’s reputation. Private records whether physical or digital need to have protection in place. Shredding documents can eliminate any unwanted eyes recovering sensitive documents discarded. Reduced access to physical documents i.e. IDs, passports, payment cards etc. with secured storage.
Access and Key Management
Manual operations i.e. metal lock and key are used to secure each separate guest room. Today, electronic key management is becoming much more prevalent. Efficiency & security is increased through digital reports as you can monitor who, when and where someone accesses each area.
Each hotel site is unique when it comes to location, landscaping, layout and quality. All these factors play a role in perimeter security. The site perimeter should be protected from unauthorized access or unwanted loitering. This is a delicate balance as too much security can detract from the appearance and not enough could cause breaches in security. This can include security guards, patrolling techniques, fencing or other barriers etc.
Incident & Emergency Response
If an incident or emergency occurs it is up to the hotel personnel to manage all occurrences. A plan must be established so all personnel are identified for their roles & responsibilities. Personnel need to identify incidents, report pertinent information, isolate threats, and initiate recovery response.
Night operations usually see an increase in illicit activity. Security personnel must monitor operations closely via CCTV, conduct patrols and respond to any suspicious activity etc. Appropriate equipment and lighting should be setup in key areas.
Guest Property Protection
Guests may have property across multiple locations i.e. belongings in their room, vehicles, or additional storage. Hotels must properly implement the previously mentioned components to ensure necessary protection. Additionally, other equipment can be added such as safes in guest’s rooms. Monitoring of rooms with access control & CCTV of rooms should be adequate enough to identify anyone who access the rooms.
A comprehensive training program is essential to the implementation of an HSM system. Initial training should take place for all personnel to clearly identify roles & responsibilities. Security awareness campaigns should be implemented so non-security personnel are encouraged to enforce policies.
What do we offer?
PMV Security Group offers multiple security services to meet demands of organizations across supply chains. We provide end-to-end solutions to cover every aspect.
Our security guards can match any level of security that is required. We provide a comprehensive training program. Our security guards must be certified on all government training prior to any operations. We pull talent with previous experience as security professionals, prior law enforcement and military. Check out our security guards section for more information. Click to learn more.
Our auditors can provide several services such as risk assessments, penetration tests, site audits and more. These are valuable tools allowing an organization to identify risk, vulnerabilities, evaluate performance or assess for future considerations. Click to learn more.
If you would like to learn more about security services check out our main page.
Interested in a career in security? Check out our career opportunities.