This article shares about our security service quality survey and evaluation activities. We hope to get the understanding, support and coordination from our clients. This helps us constantly improve the quality of our services to meet all your needs and expectations.
About PMV-Security
PMV-Security is a trusted brand in the field of industrial security and protection of Phat Minh Vuong Security Service Company. In this article, we will focus on evaluating the quality of protection services that PMV-Security provides.
As a reputable and professional security company that has been operating in the market for many years. PMV-Security started by providing high-quality protection services to clients, then developed its customer network and expanded its scope of operations across the country.
PMV-Security’s modus operandi focuses on investing in high-quality human resource training; using cutting-edge technology in managing and monitoring security activities, as well as creating a positive working environment so that employees can promote their work performance to the highest level.
Quality of PMV-Security’s security services
History of establishment and development
PMV-Security was established in 2008, with efforts and accumulated experience in the field of security. From 2008 to 2010, PMV-Security provided basic protection services to individuals and businesses in Ho Chi Minh City and neighboring provinces. Later, the company expanded its services to other regions and expanded its operations.
Currently, PMV-Security is one of the leading security companies in Vietnam. We offer a wide range of security services, including asset protection, event protection, VIP protection, and money and diamond transportation protection. Over the years, the company has continuously expanded its client network and operations to provinces and cities across the country, building a strong reputation and brand in the security industry.
How it works
The way PMV-Security works is to select healthy young people who are passionate about security work. These young people must meet PMV-Security’s recruitment criteria. After that, PMV focuses on investing in training and improving the professional qualifications of security personnel, selecting and training high-quality human resources, using advanced technology in the management and supervision of security activities.
Employees are professionally trained and have professional skills, and are dedicated and professional in their work. The company also adopts a strict quality management process to ensure service quality and client satisfaction, as well as invests in technology to improve operational performance and work efficiency.
Security service quality assessment process
The four main steps of PMV-Security’s security service quality assessment process.
The first is to determine the evaluation criteria, in which the company identifies important criteria to evaluate the quality of security services, such as service attitude, sense of responsibility, communication skills, employee appearance quality, work efficiency, and service quality.
Then, the next step is to gather information, through conducting surveys, interviewing customers and their employees, to obtain the necessary data.
The next process is the analysis and evaluation of the data, from which the company can determine what criteria the client is interested in? This will help the company recognize the strengths and weaknesses of the protection service they are providing.
Finally, the fourth step is to take measures to improve the quality of service and productivity of security guards, through the development of solutions or improvement plans based on the results of the assessment.
Security Service Quality Assessment Process
Determination of criteria for assessing the quality of security services
Before conducting an assessment of the quality of security services, PMV-Security will clearly define the evaluation criteria. These criteria may include:
- Service attitude of security guards/security guards
- Sense of responsibility of security guards/security guards
- Communication skills of security guards, and commands,
- The appearance, manners and working style of the security guards,
- Professional quality of security guards/security guards,
- The work efficiency of the security guards/security guards,
- Quality of handling complaints and questions of customers,
- The quality of the protection service in general,
- Client satisfaction,
Clearly defining the criteria will help the company have an overview of the requirements and feedback from clients.
Collecting information to assess the quality of security services
After determining the evaluation criteria, the PMV-Security team and staff will collect information related to the assessment of the quality of security services to collect information.
Commonly used methods include conducting surveys directly with customers and/or sending review forms to customers to gather information. We combine both client employee interviews, security guard interviews, to collect informational data.
Analysis and evaluation of information to assess the quality of security services
After collecting information, PMV-Security conducts data analysis and evaluation to make an accurate judgment about the quality of security services. The company uses statistical analysis and comparison methods with international standards to ensure the highest level of objectivity and accuracy.
Taking measures to improve the quality of security services
Based on the results of data analysis and evaluation, PMV-Security will propose improvement plans to improve the quality of security services. This may include the enhancement of additional training activities; improve training methods; increase the frequency of inspections, or provide more modern security equipment.
Sometimes we also change the way we perform security tasks; or focus on improving the professional qualifications of security guards; or adapt processes and management systems to meet the highest quality standards.
In order to improve the quality of security services, it is necessary to focus on improving the weaknesses that are not satisfied by clients. At the same time, raise awareness among security guards and conduct additional training to ensure they have the skills and knowledge to handle complex situations.
PMV regularly surveys client opinions to improve the quality of security services
Factors affecting the quality of security services
Personnel and training are important in ensuring the quality of security services. The selection, training, and development of security guards ensures they have the skills and knowledge to perform their duties effectively and professionally.
Investments in equipment and support tools also play an important role in providing quality assurance services. Therefore, investing in new equipment, tools and technologies will help improve the performance and effectiveness of protection operations.
Management processes and systems must be put in place and maintained in a strict manner to ensure the continuity and effectiveness of the protection service. The establishment of a clear process and an effective management system will ensure the scientific monitoring; evaluation and improvement of the protection service.
Human Resources and Training
Human resources play an important role in the quality of PMV-Security’s security services. Human resource quality control must start from the recruitment process to training.
The security selection process is carried out according to a strict process, from screening profiles, to interviews, taking tests, and conducting background checks. Next is the training and development process of employees with special attention to ensure they meet the necessary requirements and skills.
The training program is carefully designed, including specialized knowledge and soft skills such as communication and situational handling. In addition, the evaluation of the effectiveness of the training process through competency monitoring and daily work performance to ensure employees meet the requirements of clients and jobs.
Regularly provide additional training and professional skills to improve the quality of security services for clients
Supporting equipment and tools
Assistive devices and tools play an important role in improving the work efficiency of security guards and improving the performance of security services.
PMV-Security ensures that equipment such as walkie-talkies, patrol machines, dash cameras, surveillance equipment are invested and maintained periodically to ensure stable operation and service quality. The equipment and support tools are regularly updated and upgraded to meet the needs of clients.
PMV-Security is committed to using only high-quality equipment and support tools that are regularly maintained to ensure reliability. In addition, the use of new technologies such as smart alarm systems and location tracking devices also enhances the ability to monitor and respond quickly in case of need.
Management processes and systems
The management process and system in PMV-Security’s security service are built in a strict and strictly controlled manner. PMV-Security builds a quality management process according to ISO-9001:2015 standards. All stages from recruitment, training, inspection, and supervision have a strict process.
PMV-Security’s service quality management department will conduct periodic monitoring and service quality checks through testing and evaluation planning. The management system will include the identification of standards and processes, as well as audits, evaluations of the quality of services that have been built, controls and recording feedback to ensure continuous improvement.
All problems or errors will be recorded and resolved in a timely and effective manner, in order to improve the quality of PMV-Security’s security services.
The results of the assessment of the quality of PMV protection services come from clients
Every month, we receive an evaluation of the quality of PMV’s security services from our clients. The audit results show that PMV-Security has achieved a high level of client satisfaction.
PMV-Security’s security service quality monitors
To achieve this result is to demonstrate positivity through collecting feedback from clients. Besides the strengths that satisfied clients, there are also some weaknesses that need to be improved. We will immediately improve the quality of protection services for clients.
To ensure more and more perfect service, collecting and processing feedback from clients is extremely important and necessary.
Strengths from the results of the assessment of the quality of security services
PMV-Security always receives positive feedback from clients thanks to the sense of responsibility of the command management team and the serious enthusiasm of the human resources management department. The ability to respond quickly every time there is a feedback from clients is also one of our strengths. The security guards have a good service attitude, neat clothes and excellent communication skills are also positive points that clients evaluate about our quality security services.
The results of PMV-Security’s security service quality assessment show that the positive response rate from clients has reached a high level, showing their satisfaction and trust in the company’s services. However, maintaining security and safety needs to be more strictly controlled in some specific situations. These findings provide a basis for proposing improvements and enhancing service quality.
Weaknesses often appear in the results of security service quality assessment
In addition to the advantages achieved, weaknesses often appear in the results of the assessment of the quality of security services can be caused by the lack of professionalism of security guards in the specific situation, lack of modern equipment and laxity in the performance of duties.
An analysis of the results of PMV-Security’s security service quality assessment shows that maintaining security and safety is achieving positive results, but there are still limitations in some special situations. It is necessary to actively train and urge thorough inspection. Weaknesses must be carefully analyzed to identify the causes and come up with improvement solutions to improve service quality and better meet client needs.
Directions to improve the quality of security services in the coming time
In order to improve and enhance the quality of security services in the coming time, PMV-Security will:
- Autonomy to improve the quality of security services for each client.
- Professional training for security guards to meet client requirements.
- We will continue to collect reviews from clients to improve the quality of security services.
- Increasing supervision management is important for the quality of client protection services.
In the coming time, in order to improve the quality of security services, PMV-Security can focus on training employees, improving equipment and applying modern technology.
PMV will proactively improve service quality, meet client requirements
Autonomy in measures to improve the quality of security services
It is important to identify the key points where clients are often dissatisfied with PMV-Security’s security services and to take innovative measures to improve quality to meet the specific requirements of each client.
It is necessary to immediately carry out improvement measures, such as training and guidance; urging inspection to improve service quality for clients; avoid the situation that clients have to continue to complain about service quality, not to let weaknesses in epidemic quality continue to occur at clients places.
Intensive training, guidance to improve professional skills and expertise for security guards
The training program is centralized; providing guidance to improve the professional skills of security guards to meet the general requirements of the client. This is a proactive measure to improve the quality of training for all security guards in the company.
The training department presides, in combination with the regional commander, under the supervision of the quality control department, and gathers security guards in each area at one point to conduct training. Training at least once a month for each different content.
Continue to collect opinions on the quality of security services
In order to continue to improve the quality of our security services, we will continue to conduct surveys from clients and client employees. We will continue to collect feedback to identify areas where they are not satisfied and take corrective measures.
Feedback from our customers and staff will help us understand the strengths and weaknesses of our security services, so that we can propose appropriate improvements.
Strengthening management, control and supervision of quality inspection
Strengthening the management, control, supervision and inspection of the quality of PMV-Security’s security services plays an important role in ensuring safety and quality for customers. We will implement strengthening management and supervision as an important part of ensuring the quality of protection services for clients.
PMV-Security always applies measures to control the quality of security services for clients
Conclusion on the Quality of PMV-Security’s Security Services
Security services are a product of people. Controlling the quality of security services means controlling the consciousness, spirit, attitude and dedication of those who work in this field. This is not simple, because it involves the management of people.
However, at PMV-Security, we always apply measures to control the quality of security services for our customers. We are committed to improving quality and meeting all requirements of our clients.
In short, PMV-Security’s security services have been of high quality and meet the needs of customers well. As a result, PMV-Security has built reputation and trust from clients.
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